01978 860 639

Terms and Conditions

River Active Ltd recommend that you read the Terms and Conditions carefully which forms the contract between us, (River Active Ltd and you the customer)

You can contact a member of our staff if required on 01978 860 639 for any further details on our terms, or you could just email us with your request.

Activity Bookings:
River Active Ltd require a 25% deposit in order to secure your booking. The remaining balance is required one month prior to the activity taking place. If the booking is taken within one month of the activity taking place River Active Ltd will require payment in full at the time of the booking.

Gift Voucher Validity:
River Active Ltd 's gift vouchers are valid for a period of twelve months from the date of purchase. If you cannot redeem the voucher within this period then at our managers sole discretion only, the voucher may be extended for an agreed period. In this event an administration fee of £10.00 will apply. No gift vouchers will be issued until payment has been received in full.

Health restrictions:
It is your (the customer's) responsibility to inform River Active Ltd staff before undertaking one of our Activities that you have any relevant medical conditions that may restrict you from participating in the activity.

River Active Ltd reserve the right to alter our pricing at any time and without prior notice.

All discounts are at the management's discretion and we reserve the right to change or remove special offers prior notice.

Cancellation policy:
A 20% deposit will be taken at the time of booking and this is non-refundable. All bookings must be finalised 4 weeks before the activity date.

Changes to bookings:
We cannot refund any payments if you change your mind after the booking is confirmed. If you wish to change any details of the booking (date, time or type of activity) a £10.00 administration charge will apply. All changes are subject to availability.
We work to a strict time schedule and late arrivals will result in your session being cancelled. We cannot be held responsible for you being unable to attend due to traffic, broken down vehicles, and no refunds will be issued. We have public liability, but we also advise you take out a travel insurance policy which covers activities of this sort in case you lose money as a result of such occurrence.

Alcohol or drugs:
River Active Ltd reserve the right to refuse participation to client that they believe to be under the influence of alcohol or drugs. In such circumstances no refund will be given.

Weather conditions:
On the rare occasions where weather conditions may make it impossible for us to provide the activities within our strict safety guidelines we may need to cancel them. If this requires that we have to cancel for reasons outside of our control, we will tell you as soon as is possible and we will offer you either and alternative activity or reschedule your activity. River Active Ltd are unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending and activity which is cancelled for any reason unfortunately.

Insurance and Safety:
River Active Ltd have full public liability insurance, As all activities have some degree of risk, Our insurance does not cover you for inherent risks or customer negligence. We advise you arrange your own personal injury insurance.